Kiko Milano return request

Today, I purchased a lipstick from Kiko Milano. Since I threw away the receipt, I am unable to return it. However, on only the second use, I noticed that the surface of the lipstick had developed bumps, and when applied, it looked rough and uneven. I had always been satisfied with Kiko products in t...

On July 4, 2025, I purchased a Kiko natural brown mascara from your store at Cevahir AVM. I specifically chose this product because of its natural formula and my trust in the Kiko brand. However, my experience has been extremely disappointing. The very first time I used it, my eyes started to burn ...

On June 8, 2025, I placed an order from Kiko Milano that included three lipsticks, one mascara, and one blush. After receiving the items, I decided to return all three lipsticks—one of them was metallic and the shade didn’t suit me, so I returned the full set since it was purchased as part of a prom...

I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised onli...

I recently purchased several beauty products from Kiko, a brand I trusted for quality and safety. However, when I received my order, I noticed that none of the items had protective safety seals. This immediately raised concerns about whether these products were new, or if they might have been tester...

A few months ago, I purchased a Kiko Milano concealer through Trendyol and started using it about 1.5 weeks ago. Shortly after applying the product, I noticed breakouts appearing on my face. At first, I wasn’t sure if the concealer was the cause, so I tried using it a few more times. Each time, I ex...

I returned my Kiko Milano order on June 11, and the courier service confirmed that the package was successfully delivered back to them. However, it has now been over two weeks and I still haven’t received my refund. What’s worse is that I haven’t received any SMS or email notifications regarding the...

I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...

I purchased two lipsticks and one mascara from Kiko Milano as part of their “Buy 3 Pay for 2” promotion. I was excited to try everything, but when I opened the mascara for the first time, I was shocked to find it completely dried out. It was thick, clumpy, and totally unusable—just like an old teste...

I recently purchased a Kiko Milano pressed powder, expecting high quality for the price I paid. However, I am extremely disappointed with the product’s performance. No matter how many times I try, the powder does not transfer to my sponge or brush—it’s like the product is sealed shut. Am I supposed ...

I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...

My 11-year-old daughter wanted a Kiko Milano lip gloss after seeing it online, so we purchased one for her. Unfortunately, the product turned out to be extremely sticky and heavy, making it uncomfortable to wear. She couldn’t use it at all. After trying a friend’s gloss, she immediately noticed a d...

I sent a return package to Kiko Milano on March 6, 2025, and it was delivered the next day, March 7. Since then, there’s been no update—no confirmation email, no tracking info, nothing on their website to show they even received it. I’ve been messaging customer service for days, and all they do is ...

My aunt purchased a Kiko Milano liquid lipstick as a gift for me but forgot to get a gift receipt. Unfortunately, she also lost the original receipt. I already own the same shade, and the product is completely unused with its packaging still intact. I kindly ask if it’s possible to exchange the lip...

I recently purchased a mascara from Kiko Milano with assistance from the store staff, but it has been a complete letdown. The product seems almost empty—there’s barely any pigment in the tube, and it takes multiple layers (sometimes 10!) to achieve any color on my lashes. I went back to the Capacity...

I recently purchased three products from Kiko Milano, but I returned them because there were no protective seals on the packaging, raising concerns about their safety. However, instead of approving my return, the products were sent back to me. It’s unacceptable to return items that may have been use...

I placed an order with Kiko Milano on 06.08.24, with an expected delivery date of 09.08.24. However, the products never arrived. When I contacted the courier, I was informed that my package was sent to the wrong address. They offered to return the products and I agreed, requesting a refund. Despite ...

I attempted to return a product I bought from Kiko Milano's online store at the Küçükyalı Hilltown Mall branch. My request was denied because the store managers were not available to process the exchange at that time. They mentioned that if I returned the next day (assuming the store managers were p...

During my visit to the Kiko Milano store, I inquired about a makeup base that could provide a delicate hue and a touch of sparkle. I requested a product that would provide a radiant effect, and they suggested Hydra Pro Glow. I purchased it without any hesitation, as I was pressed for time. However, ...

Hi there, I purchased a present from Kiko Milano for my friend, but the item remained untouched, including the outer packaging. They insist on having a receipt in order to process the exchange, citing it as their policy. Wow, what time period are we currently residing in? Why is it so difficult to h...