I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised online.
I’m attaching photos to show the difference, and I had no choice but to open the packages to test the colors—only to confirm how off they were. Now I’ve learned that their return policy states items must be unopened to be eligible for a return. But how are customers supposed to verify color accuracy without opening the product first?
This is highly frustrating and feels unfair. I did not receive what I was shown and paid for, and now I’m being penalized for trying to confirm the product’s suitability. I’m requesting an exchange for the correct shades. Please revise this return policy to account for these discrepancies and take accountability for misleading product images.
On June 8, 2025, I placed an order from Kiko Milano that included three lipsticks, one mascara, and one blush. After receiving the items, I decided to return all three lipsticks—one of them was metallic and the shade didn’t suit me, so I returned the full set since it was purchased as part of a prom...
I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...
I purchased a pink eyeliner from Kiko Milano expecting to receive the exact color I ordered. However, when my order arrived, I discovered that the product inside the packaging was purple, even though the outer box was the same as the pink version. This shows that the mistake occurred during the pack...
I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...
On January 31, 2025 (Friday), I placed an order through the Kiko Milano mobile app. By February 3 (Monday), my package had arrived. I had only ordered a Kiko Skin Tone Concealer, but when I opened the shipping box, I was shocked to find only the product’s packaging—without the actual concealer insid...
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