I bought a Kiko Milano product online from another country. How can I exchange it at a store in my own country?

I received a Kiko Milano 3D Hydra Lipgloss as a gift about 10 days ago, but from the very first time I opened it, the cap was defective and has been leaking constantly. Since the product was purchased online as a gift, I do not have the receipt or order number. Because of this issue, I was never abl...

I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised onli...

A short while ago, I placed an order for a Kiko Milano eyeshadow palette, intending to purchase the 101-numbered palette. However, after completing my purchase, I noticed that the 102-numbered palette was mistakenly added to my order. I immediately tried to contact customer service to correct this e...

I purchased a pink eyeliner from Kiko Milano expecting to receive the exact color I ordered. However, when my order arrived, I discovered that the product inside the packaging was purple, even though the outer box was the same as the pink version. This shows that the mistake occurred during the pack...

I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...

I purchased two lipsticks and one mascara from Kiko Milano as part of their “Buy 3 Pay for 2” promotion. I was excited to try everything, but when I opened the mascara for the first time, I was shocked to find it completely dried out. It was thick, clumpy, and totally unusable—just like an old teste...

I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...

My 11-year-old daughter wanted a Kiko Milano lip gloss after seeing it online, so we purchased one for her. Unfortunately, the product turned out to be extremely sticky and heavy, making it uncomfortable to wear. She couldn’t use it at all. After trying a friend’s gloss, she immediately noticed a d...

I attempted to return a product I bought from Kiko Milano's online store at the Küçükyalı Hilltown Mall branch. My request was denied because the store managers were not available to process the exchange at that time. They mentioned that if I returned the next day (assuming the store managers were p...

Hi there, I purchased a present from Kiko Milano for my friend, but the item remained untouched, including the outer packaging. They insist on having a receipt in order to process the exchange, citing it as their policy. Wow, what time period are we currently residing in? Why is it so difficult to h...