Hi there, I purchased a present from Kiko Milano for my friend, but the item remained untouched, including the outer packaging. They insist on having a receipt in order to process the exchange, citing it as their policy. Wow, what time period are we currently residing in? Why is it so difficult to hold onto a receipt? Retrieving the receipt from their system is a breeze. It's only been a few days since I made the purchase, and I'm already requesting an exchange. I contacted customer service, but I haven't received a response yet.
My aunt purchased a Kiko Milano liquid lipstick as a gift for me but forgot to get a gift receipt. Unfortunately, she also lost the original receipt. I already own the same shade, and the product is completely unused with its packaging still intact. I kindly ask if it’s possible to exchange the lip...
I sent a return package to Kiko Milano on March 6, 2025, and it was delivered the next day, March 7. Since then, there’s been no update—no confirmation email, no tracking info, nothing on their website to show they even received it. I’ve been messaging customer service for days, and all they do is ...
I purchased a lipstick from Kiko Milano, and without any external damage such as dropping or mishandling, it broke inside its own packaging. As seen in the photo, the lipstick has detached from its base. When I contacted Kiko customer service, they asked for the store and purchase date. As someone ...
I placed an order with Kiko Milano on November 30, but it still shows as “processing.” I contacted customer service yesterday to raise my concern, but the order has not been shipped today either. When I followed up with customer service earlier, I requested to cancel my order. They informed me that ...
I returned my Kiko Milano order on June 11, and the courier service confirmed that the package was successfully delivered back to them. However, it has now been over two weeks and I still haven’t received my refund. What’s worse is that I haven’t received any SMS or email notifications regarding the...
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