I bought a foundation at Kiko Milano that doesn't match my skin tone. How can I return it for a full refund?

I received a Kiko Milano 3D Hydra Lipgloss as a gift about 10 days ago, but from the very first time I opened it, the cap was defective and has been leaking constantly. Since the product was purchased online as a gift, I do not have the receipt or order number. Because of this issue, I was never abl...

Today, I purchased a lipstick from Kiko Milano. Since I threw away the receipt, I am unable to return it. However, on only the second use, I noticed that the surface of the lipstick had developed bumps, and when applied, it looked rough and uneven. I had always been satisfied with Kiko products in t...

On July 4, 2025, I purchased a Kiko natural brown mascara from your store at Cevahir AVM. I specifically chose this product because of its natural formula and my trust in the Kiko brand. However, my experience has been extremely disappointing. The very first time I used it, my eyes started to burn ...

On June 8, 2025, I placed an order from Kiko Milano that included three lipsticks, one mascara, and one blush. After receiving the items, I decided to return all three lipsticks—one of them was metallic and the shade didn’t suit me, so I returned the full set since it was purchased as part of a prom...

About a month and a half ago, I purchased a face powder from Kiko, and I have been deeply disappointed with the results. No matter which products I use underneath or how I apply it, the powder makes my skin look bumpy and uneven. It leaves a textured, patchy appearance that looks far from smooth or ...

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I purchased the Kiko Liquid Skin foundation along with a glitter eyeshadow from the Optimum Kiko store. At the time, the foundation wasn’t available on the display shelf, so the staff told me they would bring it from the storage area. They eventually handed me the product in a sealed box. I’ve been ...

I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised onli...

I recently purchased several beauty products from Kiko, a brand I trusted for quality and safety. However, when I received my order, I noticed that none of the items had protective safety seals. This immediately raised concerns about whether these products were new, or if they might have been tester...

A few months ago, I purchased a Kiko Milano concealer through Trendyol and started using it about 1.5 weeks ago. Shortly after applying the product, I noticed breakouts appearing on my face. At first, I wasn’t sure if the concealer was the cause, so I tried using it a few more times. Each time, I ex...

A short while ago, I placed an order for a Kiko Milano eyeshadow palette, intending to purchase the 101-numbered palette. However, after completing my purchase, I noticed that the 102-numbered palette was mistakenly added to my order. I immediately tried to contact customer service to correct this e...

I purchased a pink eyeliner from Kiko Milano expecting to receive the exact color I ordered. However, when my order arrived, I discovered that the product inside the packaging was purple, even though the outer box was the same as the pink version. This shows that the mistake occurred during the pack...

I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...

I returned my Kiko Milano order on June 11, and the courier service confirmed that the package was successfully delivered back to them. However, it has now been over two weeks and I still haven’t received my refund. What’s worse is that I haven’t received any SMS or email notifications regarding the...

I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...

I ordered a Kiko Milano foundation through Trendyol, and the seller listed was Kiko itself. After applying it just once, my skin started to flake and peel off as if I had some kind of rash or extreme dryness. The effect wasn’t subtle—it looked like dirty skin rubbing off, almost as if my face was sh...

I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...

I purchased an eyeshadow from Kiko Milano, but when it arrived, the product was already hardened and unusable. It had an odd, clumped texture—clearly not in proper condition for application. I spent a significant amount of money expecting a quality item, but what I received was defective from the st...

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My 11-year-old daughter wanted a Kiko Milano lip gloss after seeing it online, so we purchased one for her. Unfortunately, the product turned out to be extremely sticky and heavy, making it uncomfortable to wear. She couldn’t use it at all. After trying a friend’s gloss, she immediately noticed a d...

Hello, I purchased a red Kiko Milano “long-lasting” nail polish just yesterday, expecting durability as promised. However, it began to peel off in full strips within 24 hours—even though I applied it with a Kiko top coat for extra protection. The performance was extremely disappointing for a produc...

I recently purchased a mascara from Kiko Milano with assistance from the store staff, but it has been a complete letdown. The product seems almost empty—there’s barely any pigment in the tube, and it takes multiple layers (sometimes 10!) to achieve any color on my lashes. I went back to the Capacity...

I purchased three lipsticks, and none of them were as advertised. The colors aren’t shimmery or pastel as shown in the pictures. On top of that, the application is difficult, leaving a patchy, uneven texture on my lips. The shades and shimmer are completely different from what was advertised (I’ve s...

I attempted to return a product I bought from Kiko Milano's online store at the Küçükyalı Hilltown Mall branch. My request was denied because the store managers were not available to process the exchange at that time. They mentioned that if I returned the next day (assuming the store managers were p...

During my visit to the Kiko Milano store, I inquired about a makeup base that could provide a delicate hue and a touch of sparkle. I requested a product that would provide a radiant effect, and they suggested Hydra Pro Glow. I purchased it without any hesitation, as I was pressed for time. However, ...