I recently purchased a mascara from Kiko Milano with assistance from the store staff, but it has been a complete letdown. The product seems almost empty—there’s barely any pigment in the tube, and it takes multiple layers (sometimes 10!) to achieve any color on my lashes. I went back to the Capacity store to request a return, but the staff dismissed my request, claiming there were "system issues" preventing them from processing returns.
This experience has left me feeling frustrated and disappointed, both with the quality of the product and the lack of customer support. I expected better from Kiko Milano and would appreciate a prompt resolution.
I wrote a detailed message on the Kiko Milano website and even sent an email, but no one ever responded. My aunt gifted me a set that included the Magnetic Nights dual-ended mascara. I was so excited to finally use a high-quality mascara, but from the very beginning, something felt off. Still, I di...
I purchased an eyeshadow from Kiko Milano, but when it arrived, the product was already hardened and unusable. It had an odd, clumped texture—clearly not in proper condition for application. I spent a significant amount of money expecting a quality item, but what I received was defective from the st...
I purchased two lipsticks and one mascara from Kiko Milano as part of their “Buy 3 Pay for 2” promotion. I was excited to try everything, but when I opened the mascara for the first time, I was shocked to find it completely dried out. It was thick, clumpy, and totally unusable—just like an old teste...
I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...
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