I recently purchased several beauty products from Kiko, a brand I trusted for quality and safety. However, when I received my order, I noticed that none of the items had protective safety seals. This immediately raised concerns about whether these products were new, or if they might have been testers or previously returned items.
For a brand as well-known as Kiko, I did not expect such an important detail to be overlooked. Protective seals are essential for hygiene and customer trust, and their absence left me feeling uncomfortable and uncertain about using the products.
This situation has caused emotional frustration, as I paid for what I believed to be brand-new, untouched products. I demand a clear explanation about the condition of the items I received and a confirmation that they are new and safe to use.
If this matter is not resolved promptly, I will return all the products for a full refund.
I recently purchased three products from Kiko Milano, but I returned them because there were no protective seals on the packaging, raising concerns about their safety. However, instead of approving my return, the products were sent back to me. It’s unacceptable to return items that may have been use...
I recently purchased a lip gloss from the newly opened Kiko Milano store and I am very disappointed and concerned about its quality and safety. Instead of applying smoothly like an oil-based gloss, it went on chalky, uneven, and patchy, leaving a thick, dry residue that caused immediate discomfort. ...
I purchased the Kiko Milano lipstick shown in the photo from your Capacity store. The first time I used it, I felt an intense burning and stinging sensation on my lips. At first, I wasn’t sure if the lipstick was the cause, so I stopped using it for a while. Later, I applied only the Kiko lipstick a...
I ordered a Kiko Milano foundation through Trendyol, and the seller listed was Kiko itself. After applying it just once, my skin started to flake and peel off as if I had some kind of rash or extreme dryness. The effect wasn’t subtle—it looked like dirty skin rubbing off, almost as if my face was sh...
I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised onli...
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