I ordered a stick highlighter from Kiko Milano’s website, but the twist mechanism doesn’t work, making the product completely unusable. I reached out to customer service three times, explaining the issue and even sent them a video as requested.
Each time, they assured me that someone would contact me shortly, but no one ever followed up. I have been left waiting with no solution, despite providing all the necessary proof.
This level of customer neglect is unacceptable. I expect Kiko Milano to either replace the defective product or issue a full refund. Ignoring customers after selling them a faulty item is not okay—resolve this issue now!
I purchased an eyeshadow from Kiko Milano, but when it arrived, the product was already hardened and unusable. It had an odd, clumped texture—clearly not in proper condition for application. I spent a significant amount of money expecting a quality item, but what I received was defective from the st...
I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...
I purchased an eyeshadow stick from Kiko Milano’s website, and it broke almost immediately. Not only that, but it’s impossible to blend on my eyelids—it actually removes any makeup underneath. Even when applied over concealer, it doesn’t spread properly. You can’t adjust it with your fingers or a br...
On June 8, 2025, I placed an order from Kiko Milano that included three lipsticks, one mascara, and one blush. After receiving the items, I decided to return all three lipsticks—one of them was metallic and the shade didn’t suit me, so I returned the full set since it was purchased as part of a prom...
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