I purchased a pink eyeliner from Kiko Milano expecting to receive the exact color I ordered. However, when my order arrived, I discovered that the product inside the packaging was purple, even though the outer box was the same as the pink version. This shows that the mistake occurred during the packaging process, which is entirely the company’s responsibility.
Due to this error, I now have to deal with the hassle of returning the incorrect product, even though the fault lies with Kiko Milano. I contacted customer service requesting that they send me the correct pink eyeliner without putting me through the return process. Unfortunately, they refused my request and insisted on a standard return procedure.
This has caused me emotional frustration and wasted my time over something that should have been handled proactively by the brand. I expect Kiko Milano to take responsibility for this mistake and send the correct product directly, without making me go through unnecessary steps.
I placed an order on July 11 through the Kiko Milano website, expecting to receive the exact colors shown on their product pages. Unfortunately, what I received was completely different in tone and shade. The colors of the makeup products I received do not even come close to what was advertised onli...
A short while ago, I placed an order for a Kiko Milano eyeshadow palette, intending to purchase the 101-numbered palette. However, after completing my purchase, I noticed that the 102-numbered palette was mistakenly added to my order. I immediately tried to contact customer service to correct this e...
I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...
I ordered a blush from Kiko Milano’s official website, but once it arrived, I didn’t like the shade. I went to a Kiko Milano store to request a color exchange, not a refund. I clearly explained this multiple times to the staff at the register. Despite this, they processed a return without my permiss...
I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...
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