Ketogoapp started subscription without approval, how can I cancel it completely?

If Ketogoapp started a subscription without your approval,

Understand what’s happening first;

• KetoGo subscriptions are auto-renewal by default
• Once you enter payment details:
– Subscription may activate automatically
– It keeps renewing unless canceled manually

So you must stop it yourself — uninstalling the app won’t help.

Cancel it completely (step-by-step);

• Go to the correct platform:

– Website (most common):
• Login → Profile → Subscription/Billing
• Click “Cancel Subscription” → Confirm

– iPhone (App Store):
• Settings → Apple ID → Subscriptions → KetoGo → Cancel

– Android (Google Play):
• Play Store → Payments & Subscriptions → Subscriptions → Cancel

Important: cancel from the SAME place you subscribed.

Cancel ALL active services;

• KetoGo has multiple subscriptions:
– Meal plan
– Premium
– Nutritionist, etc.

• Canceling one does NOT cancel others

You must cancel each one manually.

Make sure cancellation is successful;

• Look for:
– Confirmation email
– Status = “Canceled”

• If no confirmation:
– It may still be active

Always double-check.

Stop future charges completely.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.