Keto GO App Stopped Working and I Cannot Cancel My Subscription
I purchased a subscription through the Keto GO application on April 16. However, shortly afterward, the application stopped working, and because I cannot access my subscription settings, I am unable to cancel the subscription myself.
On May 3, two separate charges were made to my card: one for $34 and another for $11. I contacted Keto GO by email using the address registered with the application and explained the situation, but I have not received any response so far. The Turkish lira amounts have been converted to U.S. dollars using the current exchange rate and rounded to the nearest whole dollar.
Because the application is not functioning and I cannot cancel my subscription, I request that my Keto GO subscription be immediately and permanently canceled. I also request a refund of the $34 and $11 charges taken from my card. In addition, I ask that I be contacted by email with clear information about the status and resolution of this process.
Hello Büşra, Thank you for sharing your concerns. We understand how frustrating it can be when you experience access difficulties and are unable to manage your subscription as expected. 🙌🏼 We can see that you have already been in contact with our support team. They explained that KetoGo subscriptions renew automatically unless cancelled beforehand, according to the terms accepted during purchase. Refunds for renewal payments are handled in accordance with those terms, and your refund request was reviewed on this basis. We can also confirm that there are currently no active subscriptions on your account, so no further renewal charges should occur. We’re sorry that difficulties accessing the service made this experience more frustrating, and we appreciate the opportunity to clarify the status of your account. 💚 - KetoGo Team