Keto GO App Stopped Working and I Cannot Cancel My Subscription
I purchased a subscription through the Keto GO application on April 16. However, shortly afterward, the application stopped working, and because I cannot access my subscription settings, I am unable to cancel the subscription myself.
On May 3, two separate charges were made to my card: one for $34 and another for $11. I contacted Keto GO by email using the address registered with the application and explained the situation, but I have not received any response so far. The Turkish lira amounts have been converted to U.S. dollars using the current exchange rate and rounded to the nearest whole dollar.
Because the application is not functioning and I cannot cancel my subscription, I request that my Keto GO subscription be immediately and permanently canceled. I also request a refund of the $34 and $11 charges taken from my card. In addition, I ask that I be contacted by email with clear information about the status and resolution of this process.