Ketogo Unauthorized Transactions After Subscription Was Canceled

Esin
Ketogoapp
February 3 8:50 PM12

I used the Ketogo app about 1–2 years ago after seeing it on Instagram, and I later canceled my subscription. I am not currently using the app, I have not given any approval, and I cannot reach their contact information through any channel.

On January 19, two separate charges—$24.95 and $19.96—were made to my QNB Finansbank credit card without my knowledge or permission. I do not believe I have any active subscription with Ketogo, and I did not receive any notification or approval request regarding these transactions.

I request that these unauthorized charges be canceled, that the full amount be refunded to me, and that all my personal and card information be completely removed from the Ketogo system.

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