On September 22, 2024, I purchased an iRobot Roomba Combo i8 robot vacuum. I set it up, and everything appeared to be working fine. Then, I decided to check the "Product Health" section in the app to monitor the lifespan of the replaceable parts. However, when I accessed the Product Health tab, I encountered an error message.
At first, I thought it was a temporary issue, but after a week of trying repeatedly, I kept getting the same error. I contacted customer support, and after waiting 30 minutes on hold, someone finally answered. They told me a technician would get back to me. Meanwhile, I also reached out via WhatsApp, but all I received were generic responses like "It will be fixed soon."
It has now been three weeks, and the issue still persists. No updates, no resolution. This is completely unacceptable for a brand like iRobot. If I do not receive a prompt solution, I will escalate this to iRobot's international support team to find out why customer service is failing to fix a simple app issue. I expect an immediate response and resolution.
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