I purchased the iRobot Roomba i3 in November 2021, and for the past two weeks, it has not been working at full performance. The suction power has significantly weakened, and the sound output has noticeably decreased. Other than this issue, the device appears to be functioning normally.
I contacted customer service and spoke with multiple representatives. They took my phone number and promised to call me back, but three days have passed, and I still haven’t received a response. Meanwhile, I can’t use my robot vacuum properly.
I expect iRobot to follow up immediately and provide a solution. Whether it needs repair or replacement, this issue must be resolved as soon as possible!
On September 22, 2024, I purchased an iRobot Roomba Combo i8 robot vacuum. I set it up, and everything appeared to be working fine. Then, I decided to check the "Product Health" section in the app to monitor the lifespan of the replaceable parts. However, when I accessed the Product Health tab, I en...
I purchased an iRobot Roomba smart vacuum and was satisfied with its performance for the first year. However, recently, it has developed a charging issue, making it unusable. The vacuum does not sit properly on the charging dock, causing inconsistent charging. Sometimes, it connects to the dock but...
I purchased the iRobot Roomba Combo j7+ at the end of November, but within just 15 days, it stopped charging and wouldn’t function at all. I followed all troubleshooting steps recommended by the official service center, but the problem persisted. To make matters worse, the customer service team was...
I’ve been using my iRobot Roomba 693 for six years, and when the side brush wore out, I decided to pay extra for the original replacement instead of opting for a cheaper alternative. I ordered a 3-pack of official iRobot brushes, expecting high quality, but they broke after a single use! The bristl...
Hello. I bought an Ecovacs robot vacuum around October last year. Not long after, it started having charging issues, so I sent it in for repair. While they fixed the charging problem, now the vacuum won’t clean properly at all. I sent it in again, but the issue still wasn’t resolved. Now, while it’...
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