I purchased the iRobot Roomba Combo j7+ at the end of November, but within just 15 days, it stopped charging and wouldn’t function at all. I followed all troubleshooting steps recommended by the official service center, but the problem persisted.
To make matters worse, the customer service team was unhelpful and unprofessional. They promised to arrange a courier to pick up the faulty device, but no courier information was provided, and the product still hasn’t been collected.
I expect immediate action—either a replacement or a full refund. I shouldn’t have to chase down support for a product that failed within days. Resolve this issue now and take responsibility!
I purchased the iRobot Roomba i3 in November 2021, and for the past two weeks, it has not been working at full performance. The suction power has significantly weakened, and the sound output has noticeably decreased. Other than this issue, the device appears to be functioning normally. I contacted ...
On September 22, 2024, I purchased an iRobot Roomba Combo i8 robot vacuum. I set it up, and everything appeared to be working fine. Then, I decided to check the "Product Health" section in the app to monitor the lifespan of the replaceable parts. However, when I accessed the Product Health tab, I en...
I purchased an iRobot Roomba smart vacuum and was satisfied with its performance for the first year. However, recently, it has developed a charging issue, making it unusable. The vacuum does not sit properly on the charging dock, causing inconsistent charging. Sometimes, it connects to the dock but...
I’m extremely disappointed with the Robx R7. First, I encountered a major issue where the mop function stopped working entirely. I sent the device to their service center, expecting proper support, but instead, I received vague responses implying the issue wasn't covered by warranty. They sent the d...
I bought a Robx7 robot vacuum, and I deeply regret it. It has broken down three times, and the warranty hasn’t even expired yet! When I sent it in for the second repair, they claimed it was fixed, but as soon as I tested it at home, a new issue appeared. Now, I’m stuck waiting for the service team t...
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