I purchased Hugo Boss Infinite and Burberry Hero perfumes from Boyner’s Hilltown Istanbul store on June 8, 2024. Both perfumes lack any lasting fragrance, which led me to believe there might be a problem with the products. I reported this to the customer relations department and requested an inspection. After 15 days, my request for an exchange was denied without any explanation. I sent the products for a second inspection and again received a rejection, still with no clarification. As a loyal customer who has made significant purchases from Boyner, this experience has completely eroded my trust, especially regarding the authenticity of their cosmetic products. I will escalate this issue to the Consumer Arbitration Committee for resolution. Boyner, I expect better accountability.
I bought a Hermès perfume from Boyner, but it has absolutely no lasting scent. After half an hour to an hour, it’s as if I never sprayed it at all. Even when I apply five or six sprays, I can only smell it briefly right after spraying. I filed a return request, and they told me the product would be...
On September 17, 2024, I placed an online order from Beymen (order number BEY-20240917-8763273) for 2 Mont Blanc Platinum and 2 Hugo Boss The Scent Elixir perfumes. The package was delivered in pristine condition by Teha Kozmetik on September 20, 2024. Upon opening one of the Hugo Boss Elixir boxes...
On June 21, 2024, I purchased an Armani Exchange bag from Boyner. Shockingly, after just two days of use, the leather started peeling. I handled the bag with extreme care and never even placed it on the floor, yet it showed clear signs of poor material quality. I returned the bag to Boyner on July ...
Last year, I purchased two Armani Exchange pants from Boyner, expecting high quality. However, both developed fabric wear and damage in the crotch area despite normal use. I sent them back to Boyner for inspection three times, but they refused to acknowledge any quality issue, blaming it on wear an...
In November, I made a purchase at the Boyner Mall of Istanbul Dior counter after being repeatedly told by the sales representative that a significant price increase was coming within a few days. To avoid being affected by the hike, I completed my purchase. The representative also promised to provide...
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