I purchased Hugo Boss sunglasses (model 1042/S/IT 80790, serial 56-14 145) on April 17, 2024, from Metrogarden Opmar Optik. Today, when I took them out of the case for the first time, I noticed scratches on both lenses. Despite never using the sunglasses, the store refused my request for a return or exchange, claiming the issue would likely be considered "customer error" by the brand.
I find this response unacceptable. The glasses were brand new and untouched until today. I expect Hugo Boss to take responsibility for delivering a defective product. If this issue is not resolved promptly, I will escalate the matter to the Consumer Rights Court. I request immediate support to replace or refund this product.
I purchased Hugo Boss Infinite and Burberry Hero perfumes from Boyner’s Hilltown Istanbul store on June 8, 2024. Both perfumes lack any lasting fragrance, which led me to believe there might be a problem with the products. I reported this to the customer relations department and requested an inspect...
I purchased a pair of Miu Miu sunglasses, but when they arrived, they were scratched right out of the box. I contacted customer service, and they offered an exchange, which I accepted. However, instead of sending a new, undamaged item, they sent me another scratched pair, which appeared to be a retu...
I purchased six pairs of glasses for myself and my family from Atasun Optik in one transaction. Among them, my Armani Exchange sunglasses and prescription glasses developed wear on the rubber parts of the frames. I ordered replacement parts from the Bandırma store, but when I took my sunglasses for ...
I bought Miu Miu sunglasses from Opmar Cepa store, and within just two days, I realized they were clearly asymmetrical—completely defective! When I returned to the store to address this issue, they abruptly informed me refunds weren't possible, only exchanges. Why would I trust them with another pro...
I bought Miu Miu sunglasses from Sunglass Hut (Capacity store) in December. Shortly after wearing them, a screw became loose. I took them back immediately, but the store kept delaying, saying they were under inspection or awaiting shipment. After nearly two months of waiting, they replaced the glass...
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