Hugo Boss Shoes Bought at Champs Elysees Lost Color After First Wear

I purchased a pair of Hugo Boss shoes from the Champs Elysees store a month ago, and after wearing them just once, the color began to fade. No matter how carefully I try to clean them, the discoloration worsens, leaving them in an unusable condition. For a product purchased at such a high price, this outcome is unacceptable and disappointing.

I am requesting an immediate replacement under warranty, as the shoes clearly do not meet the quality standards expected from Hugo Boss. It’s frustrating to invest in premium footwear only to face such poor durability. Please address this issue promptly and resolve it to restore my confidence in your brand.