I am really frustrated with Hotels.com. Despite multiple attempts, I couldn’t reach their customer service to resolve an issue with my reservation. This lack of support resulted in losing my ₺7,000 payment.
I couldn’t modify the reservation dates or cancel the booking because there was no way to connect with anyone at Hotels.com for assistance. Their negligence has cost me a significant amount of money, and their complete lack of communication is unacceptable.
I will be filing a formal complaint with the Consumer Rights Committee. A company this large should prioritize customer support and ensure issues like mine are resolved promptly. I demand immediate action to address this matter and recover my lost funds.
On March 4, 2025, I attempted to book a hotel for July through Hotels.com. I entered my credit card details just to check the installment payment options, but instead of showing the options, Hotels.com immediately charged my card in full without any confirmation. Shocked by this, I instantly cancel...
I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...
I booked a hotel through Hotels.com but quickly realized I had made a mistake and immediately canceled the reservation. Since the payment was still in authorization (provizyon) status on my card, I thought fixing this would be easy. But when I called both my bank and the hotel, they told me the refu...
I was overcharged by approximately ₺700 for my booking, despite the receipt clearly showing the correct amount in TL. However, when the payment was processed, a different, higher amount was charged to my card. This is completely unacceptable! Hotels.com needs to immediately refund the excess amount...
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
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