I booked a hotel through Hotels.com but quickly realized I had made a mistake and immediately canceled the reservation. Since the payment was still in authorization (provizyon) status on my card, I thought fixing this would be easy. But when I called both my bank and the hotel, they told me the refund couldn't be processed and that there was nothing they could do.
I explained that the cancellation was accidental and that I acted quickly to correct it, but no one was willing to help. I’m now stuck without a refund and no reservation, even though I acted in good faith and right away.
Hotels.com, I need urgent support on this. I request a full refund of the ₺ amount held or for the reservation to be reinstated. This situation is extremely frustrating, and it’s unacceptable to leave customers with no resolution over a simple mistake.
I accidentally confirmed a reservation through Hotels.com, and to my surprise, the booking was immediately finalized without any confirmation code, second step, or security prompt. All it took was a single mistaken click, and the reservation was locked in — no “Are you sure?” pop-up, no verification...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
On March 4, 2025, I attempted to book a hotel for July through Hotels.com. I entered my credit card details just to check the installment payment options, but instead of showing the options, Hotels.com immediately charged my card in full without any confirmation. Shocked by this, I instantly cancel...
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
On March 28, 2025, I made a reservation on Hotels.com, but I accidentally booked it for April 12 instead of the intended date, March 30. I immediately tried to correct the mistake, but I was told that no refund would be issued for the wrong date—even though it was an honest error. While chatting wi...
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