Green Motion deducted money from my account without permission; how can I dispute these unauthorized charges?

On July 21, 2025, I rented a car from the Green Motion Istanbul Airport dealership (Reservation No: 11F09A). That same day, I had an accident that caused damage approximately 30 cm long and 2 mm deep, extending from the right rear door to the right rear fender. While the repair cost for such damage ...

I rented a car from Greenmotion between July 14 and July 18, 2025. I returned the vehicle on time, in perfect condition, with no damages or delays. Despite fulfilling every requirement, I have yet to receive my deposit refund. It’s been days since the rental period ended, and I’m still waiting for t...

I had previously rented a car from Green Motion’s Beylikdüzü branch for 12 days and was satisfied, even leaving a positive review. Based on that, I rented another car for 11 days between June 27 and July 8, 2025. The vehicle had 134,245 km mileage. In addition to the rental fee, I paid ₺7,029 for in...

On February 27, 2025, at 8:00 PM, I rented a car from Green Motion’s Istanbul Airport branch and returned it on March 4, 2025, around 5:00 AM. I only drove about 200 km, and I returned the car with at least a quarter tank more fuel than when I picked it up. However, on March 6, 2025, without any pr...

Caution!!! I rented a car with Green Motion's Zurich office through CarJet including Platinum Insurance on February 20th 2025. I returned the car on 23rd and the guy in charge said everything seemed ok. However, a couple of hours later I received a message from the same guy saying there was a scratc...

I rented a car from Green Motion for one month, and on the day I went to return the vehicle, there was a small scratch on the bumper that they showed me. I said there was nothing to do about it and agreed to cover the cost. Later, when I went to their office, I asked when the pre-authorization amoun...

On 14.07.2025, I made the unfortunate mistake of renting a car from the Dalaman branch of Green Motion. I was honest and mentioned that there was minor damage to the exhaust, but without my permission, they deducted ₺26,000 from my credit card and withheld my deposit. Then, they sent me four consecu...

Hello, I'm reaching out to share my frustration regarding the reservation I booked on your website for the dates of September 7-14, 2024. Sadly, the car rental with Green Motion fell through because of some problems on their end. I've tried multiple times to sort this out, but the reservation fee of...

On 31/08/2024, I rented a fully insured vehicle from Istanbul Sabiha Gökçen. While driving in Rize, I received a "low oil pressure" warning on the dashboard, so I pulled over and contacted roadside assistance. After explaining the situation, they informed me that the vehicle needed to be towed to a ...

I rented a car through Greenmotion, but they wouldn't give it back to me because I didn't follow their rental rules. They also didn't give me a refund for my registration fee. I still haven't gotten my money back after two months. I've tried to get in touch with customer service more than once, but ...

I experienced a significant issue with Green Motion during my car rental. As a loyal customer who has always returned cars clean and with more fuel than received, I feel deceived. Until yesterday, this company was my go-to for rentals in Istanbul, Ankara, and Bodrum. On June 14, 2024, I rented a Fia...

I visited the Kadıköy branch of Greenmotion to rent a car, with the intention of renting it for 2 days. I had never rented through Yolcu360 before. Everything appeared to be in order, but they had charged the customer before me twice for a deposit on their credit card. They were requesting the depos...