Green Motion Keeps Demanding Money After My Rental Ended
About 10 months ago, I rented a Renault Clio from the Green Motion branch in Yenibosna, Istanbul. Ever since the rental ended, I have continued to receive requests every two or three months to transfer small amounts of money, usually around $1–2, by bank transfer. This has become an ongoing issue that never seems to end, and I am increasingly frustrated by these repeated payment demands.
Whenever I ask what these charges are for, I am simply told that they are related to my rental. However, I have never been given a clear explanation, invoice, or any supporting documentation. No official records are provided to justify the charges. Instead, I am repeatedly told that I "have to pay" without any evidence showing why the money is owed.
When I refuse to make these payments, I am threatened with legal action. Being repeatedly asked to send money without documentation, receiving no clear explanation of the alleged debt, and being spoken to in a threatening manner has made me deeply regret renting a vehicle from the Green Motion Yenibosna branch.
If there is a legitimate outstanding balance related to my rental, I request a detailed, itemized invoice and supporting documentation explaining exactly what is owed. If the charges are incorrect or unsupported, I request that they be canceled immediately. I also ask Green Motion to stop making repeated undocumented payment demands and to end the threatening approach that has caused me significant distress.
Dear m******, Thank you for choosing our brand and for your feedback regarding the process you experienced. Our goal is to turn the process into satisfaction as quickly as possible. We will investigate the matter you raised and provide you with information as soon as possible. We would like to remind you that you can also reach us regarding your requests, opinions, and complaints. Sincerely, Green Motion Turkey Customer Relations
Dear m******, We would like to inform you that we have investigated the matter you raised and have provided you with a written and verbal response. We would also like to remind you that you can reach us regarding your requests, opinions, and complaints. Sincerely, Green Motion Turkey Customer Relations






