On 31/08/2024, I rented a fully insured vehicle from Istanbul Sabiha Gökçen. While driving in Rize, I received a "low oil pressure" warning on the dashboard, so I pulled over and contacted roadside assistance. After explaining the situation, they informed me that the vehicle needed to be towed to a service center for repair and said they would send a tow truck. Since the company’s tow truck was going to arrive late, I called a tow truck on my own and had the car towed to the industrial area. The next day, the vehicle was picked up. However, on 02/10/2024, my credit card was charged ₺19,581 without my knowledge, and the invoice was sent via WhatsApp. When I contacted the company, they said that because I activated the additional security deposit, the entire bill was my responsibility. I will never rent from this company again and will not recommend them to anyone. I will file a complaint with the necessary authorities and pursue the issue to the fullest extent, just so you know.
On November 15, 2024, I rented a car for two days from the Kadıköy Sixt Rent a Car branch. During my trip, I noticed the car pulling to the right and contacted roadside assistance. They directed me to the Sabiha Gökçen office for a vehicle exchange, claiming they had already emailed the necessary in...
On December 14, 2024, at Istanbul Airport, I collected a rental car from Europcar that I had reserved on December 13, 2024. Upon pick-up, I was told my reserved vehicle was unavailable, and I was given a car from a different segment instead. When I returned the vehicle on December 15, 2024, the staf...
Between June 11-13, 2024, I rented a Megane 4 with reference number 875159927582. On August 19, 2024, the Konyaaltı office contacted me via WhatsApp to inform me of a traffic fine. I requested an explanation through WhatsApp, and a person named N*** (whose role or exact position I do not know) was i...
Between January 16–20, 2025, I rented a car through Avis-Budget on the Turkish Airlines website for a trip to Milan. On January 19, 2025, I was involved in a car accident while abroad. Fortunately, I had purchased full protection insurance, and at the time of the incident, I was clearly told that I ...
On July 7, 2024, I booked a 3-day car rental through Enuygun.com, paying ₺2,787 online (see attached receipt). Additionally, on July 9, 2024, Enuygun.com charged my credit card ₺3,530 without my approval (see attached receipt), totaling ₺6,317 withdrawn from my account. When I went to pick up the c...
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