I Lost ₺2,900 After Green Motion Charged Me for Horn Damage I Didn't Cause

I had previously rented a car from Green Motion’s Beylikdüzü branch for 12 days and was satisfied, even leaving a positive review. Based on that, I rented another car for 11 days between June 27 and July 8, 2025. The vehicle had 134,245 km mileage. In addition to the rental fee, I paid ₺7,029 for insurance—almost equal to the rental cost—and left a ₺3,500 deposit. During pickup, I inspected the body and interior as usual but didn’t think to test the horn, since I rarely use it.

A few days into the rental, I realized the horn wasn’t working, but since I hadn’t damaged it and the car was quite old and noisy already, I didn’t make a fuss. I returned the car in spotless condition. At drop-off, the agent claimed the horn was working when I received it. That might be true—I’m not accusing anyone—but when I used it, it didn’t work.

I assumed the insurance would cover it anyway. But on July 22—14 days after returning the vehicle—I saw that only ₺600 of my ₺3,500 deposit was refunded. I waited two days for an explanation. When no one contacted me, I called on July 24 and was told that ₺2,900 was deducted for a horn repair. I received no prior notice, no invoice, and only then learned that their insurance doesn’t cover horn malfunctions.

If I had known this critical exclusion upfront, I would have handled things differently. I feel deceived and financially penalized for something I didn’t cause. I want Green Motion to refund the unjustified deduction and clearly inform future renters about what their insurance does not cover. I will never rent from this company again, and I’ll make sure others know how this was handled.