On February 27, 2025, at 8:00 PM, I rented a car from Green Motion’s Istanbul Airport branch and returned it on March 4, 2025, around 5:00 AM. I only drove about 200 km, and I returned the car with at least a quarter tank more fuel than when I picked it up.
However, on March 6, 2025, without any prior notice, Green Motion charged ₺2,605 to my credit card. When I contacted customer service, they claimed it was for exceeding the mileage limit and a detailed cleaning fee. After I disputed the charge, they admitted the mileage fee was a mistake and promised a refund, but they still charged me around ₺1,500 for cleaning—all because of a few drops of water on the passenger seat.
I only used the car for one day, returned it clean, and yet I was unfairly charged. Green Motion is scamming customers with fake fees. Avoid this company if you don’t want to be overcharged!
I experienced a significant issue with Green Motion during my car rental. As a loyal customer who has always returned cars clean and with more fuel than received, I feel deceived. Until yesterday, this company was my go-to for rentals in Istanbul, Ankara, and Bodrum. On June 14, 2024, I rented a Fia...
I had previously rented a car from Green Motion’s Beylikdüzü branch for 12 days and was satisfied, even leaving a positive review. Based on that, I rented another car for 11 days between June 27 and July 8, 2025. The vehicle had 134,245 km mileage. In addition to the rental fee, I paid ₺7,029 for in...
On March 29, 2024, I rented a car from the Greenmotion Levent Kanyon branch. We returned the car to the same location on April 27, 2024. However, in the following days, we realized that our invoice wasn't issued, and the ₺2000 deposit charged from our credit card upon vehicle pickup wasn't refunded....
On July 21, 2025, I rented a car from the Green Motion Istanbul Airport dealership (Reservation No: 11F09A). That same day, I had an accident that caused damage approximately 30 cm long and 2 mm deep, extending from the right rear door to the right rear fender. While the repair cost for such damage ...
I rented a car from Green Motion for one month, and on the day I went to return the vehicle, there was a small scratch on the bumper that they showed me. I said there was nothing to do about it and agreed to cover the cost. Later, when I went to their office, I asked when the pre-authorization amoun...
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