Green Motion Deposit Debacle and Unwanted Charges
I visited the Kadıköy branch of Greenmotion to rent a car, with the intention of renting it for 2 days. I had never rented through Yolcu360 before. Everything appeared to be in order, but they had charged the customer before me twice for a deposit on their credit card. They were requesting the deposit fee through email. The individual contacted the bank, however, the obstacle could not be resolved. I had given my credit card for the deposit, and now my card was in the same predicament. My credit card couldn't be charged, which meant I couldn't rent the car and it completely messed up all my plans.
The car I had booked was an Opel Corsa 1.2. I'm not sure if it was due to the promotional offer, but they had a Renault Clio 0.9 available, which was a different car. Even though they agreed to everything, they suddenly insisted on an extra charge. I believe it is unfair to ask for additional fees in the event of possible accidents. I kindly ask for a timely response and solution.
Dear Customer, We would like to express our regret for the negative experience you have had. We tried to reach you in our customer database but were unable to do so due to insufficient information. Therefore, we kindly ask you to provide your customer information and complaint ID number 27721834 through the "Rental/Suggestion/Request" section. We will contact you later to understand exactly what your request is and to provide support. Thank you for your understanding. Best regards, Green Motion Turkey Customer Relations
Dear e****, Thank you for choosing our brand and for your feedback regarding your experience. Our goal is to turn the process into satisfaction as soon as possible. We will review the issue you have mentioned and inform you as soon as possible. We would like to remind you that you can also reach us for any requests, opinions, or complaints. Sincerely, Green Motion Turkey Customer Relations
Dear e****, We would like to inform you that we have conducted a review regarding the issue you raised and have provided you with a response both in writing and verbally. We would also like to remind you that you can reach us with your requests, feedback, and complaints. Best regards, Green Motion Turkey Customer Relations
