I visited the Kadıköy branch of Greenmotion to rent a car, with the intention of renting it for 2 days. I had never rented through Yolcu360 before. Everything appeared to be in order, but they had charged the customer before me twice for a deposit on their credit card. They were requesting the deposit fee through email. The individual contacted the bank, however, the obstacle could not be resolved. I had given my credit card for the deposit, and now my card was in the same predicament. My credit card couldn't be charged, which meant I couldn't rent the car and it completely messed up all my plans.
The car I had booked was an Opel Corsa 1.2. I'm not sure if it was due to the promotional offer, but they had a Renault Clio 0.9 available, which was a different car. Even though they agreed to everything, they suddenly insisted on an extra charge. I believe it is unfair to ask for additional fees in the event of possible accidents. I kindly ask for a timely response and solution.
I used the Yolcu360 app to rent a car for a week from the Green Motion Kadıköy branch. When I got back, they ended up charging me about ₺1200 for a small issue they found on the right side of the back seat and took the payment from my credit card. The staff member said they were swamped during the r...
I booked and paid for a 2-day car rental via the Yolcu360 platform, to be picked up from Green Motion’s Ataşehir branch. However, when I arrived to collect the car, they claimed I couldn’t rent due to an issue with my Findeks report. This was shocking since my Findeks score has always been excellent...
I booked a 9-day car rental from Greenmotion’s Ankara Esenboğa Airport branch, paid in full two weeks in advance. When I arrived at the branch to pick up the vehicle, they completed the Findeks (credit) check and confirmed there were no issues. I was then offered optional services like an extra driv...
I booked a rental car through Booking for Greenmotion at Bodrum Milas Airport under my brother’s name. When we arrived, they claimed that his Findeks credit score was too low, so they forced me to rebook the car under my name. The Greenmotion staff assured me that the original payment of ₺3,150 wou...
On March 29, 2024, I rented a car from the Greenmotion Levent Kanyon branch. We returned the car to the same location on April 27, 2024. However, in the following days, we realized that our invoice wasn't issued, and the ₺2000 deposit charged from our credit card upon vehicle pickup wasn't refunded....
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