Green Motion Didn't Provide My Rental but Still Charged ₺7,266
Hello, I'm reaching out to share my frustration regarding the reservation I booked on your website for the dates of September 7-14, 2024. Sadly, the car rental with Green Motion fell through because of some problems on their end. I've tried multiple times to sort this out, but the reservation fee of ₺7,266 was still taken from my credit card, even though I never actually rented the car. Please process the refund at your earliest convenience. If this issue isn't resolved quickly, I'll have to consider taking legal steps to get my money back. I'm confident this problem will get sorted out in no time.
Dear M****, Thank you for choosing our brand and for your feedback regarding your experience. Our goal is to turn the process into satisfaction as soon as possible. We will review the issue you mentioned and provide you with information as soon as possible. We would like to remind you that you can also reach us regarding your requests, opinions, and complaints. Kind regards, Green Motion Turkey Customer Relations
Dear M****, We would like to inform you that a review has been conducted regarding the matter you submitted, and a response has been provided to you both in writing and verbally. We would also like to remind you that you can reach us with your requests, opinions, and complaints. Kind regards, Green Motion Turkey Customer Relations
