I experienced a significant issue with Green Motion during my car rental. As a loyal customer who has always returned cars clean and with more fuel than received, I feel deceived. Until yesterday, this company was my go-to for rentals in Istanbul, Ankara, and Bodrum. On June 14, 2024, I rented a Fiat Egea from Bodrum Milas Airport. Shortly after, I noticed minor scuff marks on the car’s sill. I contacted the company through their office lines to report it. They asked for photos and later assured me (via WhatsApp and phone, records available) that there was no problem and that the car was insured, with no need for a police report since the damage was minor.
On the return day, I handed back the car and switched to a smaller Renault Clio. Later, I received a call claiming that I had exceeded my mini-repair allowance of ₺10,000 by ₺1,400 and that I needed to pay the full amount of ₺11,400. They quickly invoiced me and demanded payment. Despite my complaints to the office and headquarters, I paid the amount to avoid legal trouble. Afterward, I couldn’t reach any responsible parties. The head office, under the guise of a big company, forcibly collected this payment from me. Even though I had accident and repair packages, this company took advantage of me and left me feeling cheated.
I rented a Fiat Egea from Green Motion, a subsidiary of Metal Oto in Ortaca, Muğla, on 4/3/2024, for three days. When I brought back the car on June 3rd, 2024, they noticed some damage on the lower middle section of the right fender, with a scratch that was around 5-7 cm long. But I want to make it ...
On February 27, 2025, at 8:00 PM, I rented a car from Green Motion’s Istanbul Airport branch and returned it on March 4, 2025, around 5:00 AM. I only drove about 200 km, and I returned the car with at least a quarter tank more fuel than when I picked it up. However, on March 6, 2025, without any pr...
I had previously rented a car from Green Motion’s Beylikdüzü branch for 12 days and was satisfied, even leaving a positive review. Based on that, I rented another car for 11 days between June 27 and July 8, 2025. The vehicle had 134,245 km mileage. In addition to the rental fee, I paid ₺7,029 for in...
On 14.07.2025, I made the unfortunate mistake of renting a car from the Dalaman branch of Green Motion. I was honest and mentioned that there was minor damage to the exhaust, but without my permission, they deducted ₺26,000 from my credit card and withheld my deposit. Then, they sent me four consecu...
I rented a car from Green Motion for one month, and on the day I went to return the vehicle, there was a small scratch on the bumper that they showed me. I said there was nothing to do about it and agreed to cover the cost. Later, when I went to their office, I asked when the pre-authorization amoun...
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