It's been two hours since I ordered on Getir. When I looked at the app, it said the order was dropped off. I asked for a refund, but they ignored me and still delivered the pizza. I grabbed a quick snack, but it was ice cold. I reached out to live support and had a chat with E***. I told them to get in touch with me today regarding the problem and let them know I won't be around tomorrow. They didn't call that day; instead, they called the next morning while I was at school (so my phone was on silent). They had to cancel my request because they couldn't get in touch with me, even though I didn't agree to it. They said the product wasn't stored correctly when I called to ask about it. Yeah, it was stored correctly. I got two pizzas; if one wasn't stored correctly, the other one was. It's all your fault, and your customer service is terrible. I even made a recording of my own chat with them to prove them wrong. Either refund me or I'll take legal action on Monday through the municipality or consumer protection agencies.
On September 3, 2023, I ordered pizza from the Pizza Hut Tuzla Aydntepe location via Getir delivery. I had to wait 1.5 hours for my pizza to arrive. During this time, I contacted the restaurant twice using Getir's service, and both times, they assured me that my order was being prepared and would be...
Today, I ordered a pizza from Papa John’s via the Getir app, but my experience was extremely disappointing. My order was not delivered for nearly an hour, and then I received a notification that it had been canceled through the app. Since the order was canceled, I can no longer see the order number....
I ordered two medium pizzas from Little Caesars through Getir, but they never arrived. The restaurant had already closed, yet after some time, the system showed that the order was "delivered," which wasn’t true. When I contacted live support, they told me to check my doorstep or wait, but there was ...
I paid for my order on Getir, waited in the cold on the seaside at 8:56 PM, and my order was canceled while I was waiting at the delivery point. My money hasn't been refunded. The courier was already nearby, but he left without checking his surroundings or talking to me, leaving me stranded. Custome...
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