I paid for my order on Getir, waited in the cold on the seaside at 8:56 PM, and my order was canceled while I was waiting at the delivery point. My money hasn't been refunded. The courier was already nearby, but he left without checking his surroundings or talking to me, leaving me stranded. Customer service, specifically Rabia, claims they tried to call twice but couldn't reach me. Twice? Also, they say they attempted to call intermittently, but Rabia stated it's against procedure to call consecutively. This information is recorded. I wasn't called intermittently. Within the same minute, my order was canceled hastily with minimal attempts to reach me while I was waiting outside in the cold with another person at the delivery address. The cancellation is sourced from Getir, and the courier, without even looking around, left me stranded in the cold for 20 minutes without acknowledging my presence. If my refund is not processed within the day, I will escalate the matter to the Consumer Arbitration Board. Taking payment for an undelivered item is illegal. Getir must adhere to the law. Urgent response needed. Illegal short calls are documented below. Getir customer service, by quickly ringing and hanging up at 8:56 PM to avoid customer acknowledgment, has unethically taken the customer's money.
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I placed an order with Getir on 21/04/2024, however it was not delivered, so I contacted customer support to cancel it. Later, the courier business confirmed the cancellation. However, the order is still marked as delivered on Getir. Customer support guaranteed me that a refund would be completed qu...
It's been two hours since I ordered on Getir. When I looked at the app, it said the order was dropped off. I asked for a refund, but they ignored me and still delivered the pizza. I grabbed a quick snack, but it was ice cold. I reached out to live support and had a chat with E***. I told them to get...
I placed a ₺700 pouf order from Getir one month ago. My order was cancelled one whole month after waiting. The product's price rose to ₺1700 throughout this period; today I am left without either the good nor a substitute. This situation has made me feel unjustly and greatly unhappy. I'm thinking ab...
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