Europcar Amsterdam Downtown Fails to Refund $344 Security Deposit
On February 24, 2026, I rented a Volkswagen Golf GTE from your Amsterdam Downtown location. While my rental fee was $612, an additional $344 deposit was collected, bringing the total charged to my credit card to $956. I returned the vehicle on March 1, 2026, in full compliance with the contract and without any damage. Furthermore, I had purchased the highest level of insurance coverage to protect against all potential risks.
Even though nearly two months have passed since the vehicle was returned, my $344 deposit has still not been refunded. My reservation number is 10235655-1. Despite sending numerous emails during this period, I have received no response, and my issue has been completely ignored.
I demand that my $344 deposit be refunded immediately to my credit card without any additional deductions. Otherwise, I will exercise my legal rights and file all necessary complaints and claims to recover the funds along with applicable interest.
