I Demand Full Refund of $271 Unauthorized Charges From Yolcu360 and Europcar

Eylül
Europcar

I rented an Opel Corsa from Europcar at Amsterdam Airport through Yolcu360 for the dates April 2–5. Although I made all payments and returned the vehicle without any issues, my credit card was charged twice without authorization: $208 on April 5 and an additional $63 on May 6.

Neither Yolcu360 nor Europcar provided any prior notice or explanation regarding these charges, nor did I receive any notification of traffic fines, vehicle damage, or extra fees. When I called Yolcu360 customer service, I was instructed to send an email; I sent one immediately, but I have received no response to date.

My Yolcu360 reservation number is yl_9763230, and my Europcar reservation numbers are nl966099050 and 1200757528. I demand a full refund of the unauthorized $208 and $63 charges, along with a prompt, detailed written breakdown explaining why and under which itemized fees these amounts were withdrawn.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Europcar rental company withdrew money from my card without notice, how can I get a refund?

31 Complaint

Europcar charged me extra fees after returning the car, how can I dispute and get my money back?

33 Complaint

Similar Complaints

I Want a Refund for a Misleading Avis Rental Insurance Charge

Baran
Avis
1

I rented an Opel Corsa from the Avis Sarajevo Airport location through the Yolcu360 app and prepaid the rental fee with ...

Payless Charged My Credit Card After Refunding My Deposit

Kerem
Payless

I booked an international car rental through Yolcu360 and rented a vehicle from Payless in Bosnia and Herzegovina from M...

I Got Charged 5 Times by Europcar Without Booking or Receiving a Car

Bahar
Europcar
May 21, 2025 9:27 AM79

On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rent...