Europcar Double-Charges Customer $804 in Amsterdam After Booking.com Payment
I rented an economy-class vehicle through Booking.com from Europcar to use in Amsterdam between January 19 and January 23. Although I paid for my reservation in full through Booking.com, when I went to pick up the vehicle, Europcar staff claimed that the payment made through Booking had not transferred to their system and charged me $804 again on the spot.
Additionally, a $367 deposit was collected during the vehicle pick-up, but even though months have passed, this deposit amount has never been refunded to my account. Despite paying through Booking.com, I was forced to pay the rental fee a second time, my deposit was never returned, and I could not reach anyone for support throughout the entire process.
Despite making numerous attempts to contact Booking.com regarding this matter, I received no response. I demand clarification regarding the payment made through Booking.com, as well as a full refund of both the $804 double-charge and the unreturned $367 deposit.
