Europcar rental company withdrew money from my card without notice, how can I get a refund?

On October 24, 2025, I was informed by Europcar of two separate fines — one for £90.00 and another for £27.40 dated October 27, 2025. Following this, I was notified that an “admin fee” of £50 per fine (a total of £100) would be charged. These administration fees are almost equal to the actual fines ...

Between September 29 and October 4, 2025, I rented a Skoda Fabia from Europcar in Belgrade, Serbia, and paid for it in advance. However, when I arrived to pick up the vehicle, I was given a Renault Clio instead. I had paid $230 for the 6-day rental, but during pickup, I was charged two separate depo...

On July 29, 2025, I rented a car from Europcar Lugano City Centre under reservation number 22401722 and returned it on August 5, 2025, at 2:00 PM at Zurich Airport in perfect condition with no damage. The vehicle was fully inspected upon return, and no damage report was created. During the rental, ...

I recently rented a car from Europcar and picked it up from Düsseldorf Airport. At no point during the booking process was I informed of any extra fees related to picking up the car at the airport. Everything seemed fine—until I checked my credit card statement and saw that I was charged an addition...

On May 21, 2025, I rented a vehicle through Europcar and paid the rental fee online using my credit card. I picked up the car from the Europcar office outside Samsun Airport, where a security deposit of ₺6,000 was withdrawn from my card. I was told this amount would be refunded upon returning the ve...

I’m extremely frustrated with Europcar. While traveling abroad, I apparently received a radar speeding ticket, which I understand can happen. However, without any prior notice, Europcar went ahead and charged my credit card an additional €30 (around ₺) without explaining why. No detailed invoice, no...

On May 12, 2025, I was shocked to find that my credit card had been charged five separate times by Europcar for car rental fees. However, I never completed a reservation. While attempting to book a car on the Europcar website that day, I encountered a system error and the process did not go through....

Between April 24 and April 28, we rented a car from Europcar and picked it up without any issues at Sharjah Airport in Dubai. We also returned the car smoothly and on time, with no damages, no extra charges discussed, and all paperwork properly handled. Everything seemed perfectly normal at the time...

Hello, on May 2, 2025, I made a car reservation in Munich, Germany through Europcar. I specifically booked a Volkswagen and paid the full amount with my credit card. The confirmation stated the vehicle would be ready at 5:00 PM. However, when I arrived at the Europcar office at the specified time, I...

I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. It's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused. When I c...

On April 30, 2025, Europcar charged my credit card €30 (approximately ₺1,050) without my consent or prior notice. I had no active rental or pending fees at the time, and I certainly didn’t authorize any payments. What’s deeply troubling is that Europcar seems to have retained my credit card informat...

On December 28, 2024, I rented a car from Europcar at the Cologne train station in Germany. During the rental process, I clearly informed the Europcar agent that I would be driving to Strasbourg and explicitly asked if there would be any additional charges for crossing the border. The agent confiden...

In November 2024, I rented a car from Europcar at Munich Airport in Germany. I drove the vehicle to Austria and back. After my trip, a toll charge related to the Austrian highway crossing was sent to my email, but I never received any SMS or notification on my phone. Later, I noticed a block placed ...

I booked a rental car through Booking.com from Europcar France six months ago. At the time of rental, I was told that the deposit would be refunded. However, despite all this time passing, the deposit was never returned. What’s even more outrageous is that just yesterday—six months later—I noticed t...

On November 27, I rented a car from Europcar in Dubai and paid the full rental fee upfront. They also blocked the required deposit amount on my credit card. I returned the car on December 1, and they confirmed that the deposit would be refunded—which it was. Up to that point, everything went smoothl...

I attempted to rent a vehicle from Europcar through their website, using my friend's credit card for payment. When I arrived at their location, I was informed that the process I followed online was not valid. They offered to cancel the reservation and assured me that I would receive a refund. I acc...

In July, I rented a car in Euros, and a traffic fine was issued. Once I received the fine receipt, I promptly paid it. However, on November 27, when I visited the rental company to inquire about renting again, I noticed an unauthorized charge on my account. Upon contacting the Antalya branch, I was ...

I booked a rental car with Europcar for my October 27 trip, paying in advance and using a Turkcell Platinum discount. I was confident that everything was set, but upon arriving at the airport, I was told that I needed to provide a Findeks credit report. With a score over 1600, I didn't anticipate an...

On Sunday, October 20, between 12 PM and 6 PM, I rented a Suzuki Vitara from Europcar at Istanbul Airport. Upon pickup, the vehicle was given to me with a half-full fuel tank. When I called Europcar to ask if I was supposed to return it with a full tank, they confirmed I should bring it back with th...

I rented a car from Europcar at Antalya Airport from September 26 to October 6, 2024. On the very first day, the car displayed an AdBlue warning. I tried calling the branch multiple times, but no one answered. I then contacted the main office, and they told me to purchase AdBlue, keep the receipt, a...

I rented a car beginning of June in Italy Europecar. There was a bump on the front and I immediately tell them and asked the insurance what they would need afterward. I said these things to Europecar and they said to me that they would provide me everything. In the first week, they said everything w...

I rented a car from Europcar via Discovercars (confirmation number is 1175328543) between 10-13 May at Milano Airport (BGY). While the amount I had to pay to Europcar was 128 Euros, I saw that 196 dollars had been debited from my card and I contacted the company. However, I have not received a respo...

I rented a car from Europcar in France. But when I paid the money and went to the Europcar office in Lyon airport, they said that there was no vehicle in the category of the vehicle I rented, they asked me for an extra fee for the higher class vehicle, I had to accept the low-class vehicle they sugg...