Europcar delayed my deposit refund for weeks, how can I speed up the process and get my money back?

On July 29, 2025, I rented a car from Europcar Lugano City Centre under reservation number 22401722 and returned it on August 5, 2025, at 2:00 PM at Zurich Airport in perfect condition with no damage. The vehicle was fully inspected upon return, and no damage report was created. During the rental, ...

On May 21, 2025, I rented a vehicle through Europcar and paid the rental fee online using my credit card. I picked up the car from the Europcar office outside Samsun Airport, where a security deposit of ₺6,000 was withdrawn from my card. I was told this amount would be refunded upon returning the ve...

Hello, on May 2, 2025, I made a car reservation in Munich, Germany through Europcar. I specifically booked a Volkswagen and paid the full amount with my credit card. The confirmation stated the vehicle would be ready at 5:00 PM. However, when I arrived at the Europcar office at the specified time, I...

I rented a car for two days from the Europcar office at Antwerp Gare, and I paid a €300 deposit at the time of pickup. It's been over two months, and I still haven’t received my deposit back. This is completely unacceptable for a company that claims to be professional and customer-focused. When I c...

I booked a rental car through Booking.com from Europcar France six months ago. At the time of rental, I was told that the deposit would be refunded. However, despite all this time passing, the deposit was never returned. What’s even more outrageous is that just yesterday—six months later—I noticed t...

I rented a car for two days from Europcar’s Diyarbakır Airport branch between 26.10.2024 and 28.10.2024. Although I was told the ₺2,000 provision fee would be refunded to my card within seven days, it still has not been returned. When I reached out through the Europcar website to ask about my refund...

I booked a rental car with Europcar for my October 27 trip, paying in advance and using a Turkcell Platinum discount. I was confident that everything was set, but upon arriving at the airport, I was told that I needed to provide a Findeks credit report. With a score over 1600, I didn't anticipate an...

The counter clerks at the Yenibosna Airport location were quite rude and unprofessional when I went to pick up my rental car. Their behavior was rude, and they offered no help or comfort during our struggle. I called ahead to reserve a car, showed there with my driver's license in hand, and was stil...

It's been over 20 days, and they still haven't returned the deposit I paid them at Skopje airport in Macedonia to me, even though the officials there said it would only take 7 days. Every time I try to call and talk to them about it, they give me the runaround and hang up on me. It's like they don't...