Europcar Cancels Confirmed Malatya Airport Booking Without Customer Notice

On August 2, 2026, I made a car rental reservation through Europcar prior to my flight from the UK to Malatya. Believing my reservation was valid, I took my flight and arrived at Malatya Airport. After arriving at the airport, when I called to pick up the vehicle, I learned that my reservation had been canceled without any phone call, email, SMS, or any other prior notice.

No prior information whatsoever was provided to me regarding the cancellation of my reservation. Being out of town and at the airport right after an international flight, this situation caused me significant hardship. Having planned my travel relying on renting a car, I was left stranded at the airport without a vehicle. Had I been notified in advance, I could have booked with an alternative car rental company and avoided this distress.

It is completely unacceptable for a rental car company to cancel a customer's confirmed reservation without notice and leave them uninformed at the airport. I demand a clear, written explanation of why my reservation (Reservation Number: 1205262647) was canceled, the grounds and exact timing of the cancellation, and why no notification was provided. I request that my grievance be resolved and that necessary measures be taken to prevent similar situations from recurring.