On August 13, 2025, at 17:02, I purchased an Essence stick foundation from the Rossmann store located in Ankara Eryaman Metromall. When I tried to use it at home for the first time, I discovered that the twist-up mechanism was defective. The foundation stick came out stuck to the cap, and even after attempting to put it back in place, the mechanism no longer worked.
Although I still have both the packaging and the receipt, the store refused to accept a return or exchange, stating that the package had been opened. However, I only discovered the defect after opening the product for the very first time, and it was unusable right from the start.
It is unacceptable for a brand-new cosmetic product to be defective and for the store to deny responsibility. I request an immediate replacement of the faulty foundation and proper resolution of my grievance. Customers should not be penalized for manufacturing defects that only become visible upon first use.
On June 16, 2025, I purchased an Essence mascara from the Rossmann store in Karşıyaka. To my disappointment, when I opened it for the very first time, the mascara was already completely dry. This was my first time trying a product from Essence. I had hesitated in the past but finally decided to give...
In June 2025, I purchased the Maybelline Multi Use Concealer foundation from Rossmann. The product has a twist-to-dispense mechanism, but after the very first use, the mechanism completely broke and the product could no longer be used. Despite trying several different methods to get it working again...
I have been using the Essence Lash Without Limits mascara for about a week and a half. I purchased it from the Watsons store at Forum Istanbul Mall. After only a few applications, today the tip of the mascara wand broke off and got stuck inside the tube, making the product unusable. I no longer hav...
Hello, on May 31, 2024, I purchased the Maybelline Insta Model concealer from the Rossmann store. When I got home, I opened it to try and started using it. However, I realized that the concealer was not as expected; a milky liquid is coming out of the mixture, and it is not performing its function, ...
On April 12, 2025, I purchased the Maybelline Skin Tint foundation from the Watsons store in Ankara Podium Mall. I picked it up thinking it was on discount because of the price label displayed beneath it. However, when I checked my receipt, I saw that I was charged a shocking ₺1,099—far more than ex...
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