Essence Product Caused Severe Breakouts – I Want a Solution

I purchased an Essence product based on a Gratis employee’s recommendation, as they highly praised it. However, after using it for just three days, my face broke out badly. I haven’t had this many pimples since my teenage years!

I trusted this product, spent my money on it, and expected good results, but instead, it has severely irritated my skin. Now, I feel extremely uncomfortable and frustrated. This is not acceptable, and I demand that Essence address this issue immediately.

I expect a solution, whether it’s a refund or an explanation for why this happened. No one should have to deal with this kind of reaction from a skincare product! Please fix this!