I purchased an Essence brand mascara, but when I opened it, the product was completely dry and unusable. I immediately returned to the store with my credit card slip, expecting an exchange, but they refused to replace it, claiming I needed a full invoice.
This is completely unacceptable! If a store sells a defective product, they should stand behind it and offer a proper solution. Instead, they ignored my complaint and refused to take responsibility.
Because of this terrible customer service, I will never shop at this store again and do not recommend it to anyone. I demand that Essence resolve this issue and allow returns for defective products.
On June 16, 2025, I purchased an Essence mascara from the Rossmann store in Karşıyaka. To my disappointment, when I opened it for the very first time, the mascara was already completely dry. This was my first time trying a product from Essence. I had hesitated in the past but finally decided to give...
I purchased an Essence mascara and eyeliner, but both products were extremely disappointing. The mascara was completely dry, making my eyelashes clump together instead of giving a smooth application. No matter how many times I washed my face, the eyeliner smudged badly, leaving my eyes covered in bl...
I have been using the Essence Lash Without Limits mascara for about a week and a half. I purchased it from the Watsons store at Forum Istanbul Mall. After only a few applications, today the tip of the mascara wand broke off and got stuck inside the tube, making the product unusable. I no longer hav...
I purchased a MAC mascara, expecting high quality from a premium brand. This is not a cheap product, so naturally, I assumed I was investing in a reliable and effective mascara. Unfortunately, the experience has been a complete disappointment. The first time I applied it, the mascara clumped horrib...
A few months ago, I purchased Maybelline Sky High mascara from an online marketplace during a discount sale, and I decided to stock up because it was a great deal. However, when I opened one of the mascaras a few days ago, I was shocked to find it completely dried out. I have been a loyal user of Ma...
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