Hello, today at your Rossmann store in Karşıyaka Çarşı, I noticed that the Essence brand lip oil was marked 50% off on the price tag. However, when I proceeded to checkout, the discount was not applied, and the price remained unchanged.
I brought this issue to the attention of the store employees, but they refused to offer a solution, claiming that there was nothing they could do. This is misleading and wastes customers' time, especially when we wait in line expecting a discount that is falsely advertised.
I request immediate compensation for this issue and expect Rossmann to honor the discounted price displayed on the product. I am attaching the image as proof. Please resolve this as soon as possible.
On June 16, 2025, I purchased an Essence mascara from the Rossmann store in Karşıyaka. To my disappointment, when I opened it for the very first time, the mascara was already completely dry. This was my first time trying a product from Essence. I had hesitated in the past but finally decided to give...
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