On 03.11.2024, I purchased an Essence brand mascara from a Rossmann store, and when I opened the packaging, I immediately noticed a serious defect: the inner wiper (vacuum seal) was completely missing. As a result, the brush is drenched in excess product every time I pull it out, and the bristles aren’t even visible because they’re so overloaded. This makes the mascara unusable and incredibly messy. Clearly, this is a manufacturing issue, and I’m disappointed that a quality control miss like this slipped through. I’m requesting Rossmann to address this issue and offer a replacement or refund. I’ve included photos showing the defect. Please resolve this promptly—I expected better quality from both Essence and Rossmann.
On June 16, 2025, I purchased an Essence mascara from the Rossmann store in Karşıyaka. To my disappointment, when I opened it for the very first time, the mascara was already completely dry. This was my first time trying a product from Essence. I had hesitated in the past but finally decided to give...
On June 26, 2025, I purchased the Maybelline New York The Falsies Surreal Mascara from Migros. When I opened the product, I was shocked to find that there was no brush inside the tube—just an empty cap and mascara-filled bottle. I honestly couldn’t believe it. How does a product leave the factory li...
I recently purchased the Maybelline Firework mascara from Gratis, and I’m extremely disappointed with the product quality. The brush is clearly defective, and the tube’s inner wiper—the part that removes excess product from the brush—is not properly placed. It’s positioned differently compared to my...
I have been a frequent user of the Essence Extreme Crazy Volume mascara and have even recommended it to many people around me. However, today I experienced a serious problem that caused an allergic reaction in my eye. The issue is that the mascara brush picks up an excessive amount of product. No ma...
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