eSIM.io Cyprus Package Activation Instructions Did Not Work

Before traveling to Cyprus on September 2, I purchased a data package through eSIM.io for my Vodafone line. During the purchase, I was told that I would only need to activate the package after arriving in Cyprus by turning on my mobile data. However, when I arrived in Cyprus, I turned on my mobile data and tried to activate the package, but my regular eSIM was activated instead, and I could not complete the package installation.

Although my phone is new and fully supports eSIM technology, I was left without internet access for an entire day because of the system and the instructions provided. I asked a few strangers nearby for help, but they did not know how to install it. I eventually found a place with Wi-Fi and contacted friends in Turkey. With their instructions, I was finally able to complete the installation after a great deal of effort. This experience showed me that none of the instructions provided by the company were actually effective for my situation.

When I contacted eSIM.io support, they sent me instructions with images and screenshots explaining what I needed to do. However, the menus and options shown in those images did not exactly match what appeared on my phone, which made it difficult to follow the steps. Because the information provided during the purchase was insufficient and the support materials did not match my device, I experienced significant inconvenience and wasted a considerable amount of time.

I request that eSIM.io provide much clearer, more understandable, and device-specific instructions for installing and activating its eSIM packages, taking into account that menus and settings can vary between phone models. I also request that the company's support materials be updated accordingly and that the necessary improvements be made to prevent other customers from experiencing the same problems I encountered.