eSIM.io Charged $50 But Did Not Add the Balance

On August 20, 2026, I made a payment through eSIM.io for a UK Vodafone line. My card was charged $50, but this amount was never added to my account balance, and I was unable to activate or use the service. When I contacted my bank, they confirmed that the payment had been successfully processed and told me that I needed to contact the company directly to resolve the issue.

I have been communicating with eSIM.io customer support for the past day. Most recently, I was told that my request had been forwarded to the technical team, but I have not received any response from them. At this point, the money has been charged from my account while I am still unable to use the service I paid for. My customer support reference code is A5G7M5V.

I request that the $50 charged from my card be immediately credited to my eSIM.io account as available balance or fully refunded to me. I also request a clear explanation regarding the issue and the delay in resolving it.

The digital receipt for the transaction is attached.