eSIM.io Balkans 3GB Package Not Working in Montenegro

I purchased a 3 GB Balkans eSIM package through the eSIM.io app on August 30 while traveling to Kosovo. I am currently in Montenegro, which is within the package’s coverage area, but I am unable to use the eSIM at all and cannot connect to the internet.

Because of this issue, I have not been able to use the service I purchased. I contacted the WhatsApp support line listed in the app several times, but I have not received any response, and my problem still has not been resolved.

I request that the data package I purchased be activated immediately and made fully usable, or, since I have been completely unable to use the service, that I receive a full refund.

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