eSIM.io Internet Package Barely Worked During My Vacation

I purchased an eSIM.io internet package for $13 USD and began using it on July 3, 2026, when I started my vacation. Unfortunately, the connection was almost never stable or reliable. Throughout the day, I was unable to maintain a consistent internet connection, which caused significant inconvenience during my trip.

After experiencing these issues, I contacted eSIM.io support through WhatsApp. I was instructed to reinstall the eSIM, and I followed those instructions. However, even after reinstalling it, the internet service remained extremely poor and was still practically unusable.

I am very disappointed with both the quality of the service I received and the lack of an effective resolution to my problem. I am submitting this complaint so that eSIM.io recognizes the seriousness of these connectivity issues and carries out the necessary technical investigation and improvements to prevent other customers from experiencing the same problems.

I also request that my complaint be properly reviewed and that I receive a written response regarding the outcome of the investigation. My Customer Support ID is 62pba29.