I Demand Full $14 Refund After Enuygun and Carrier Shift Blame For Severe Delay

On August 24, 2026, I purchased a bus ticket for the 00:10 departure from Istanbul Alibeyköy to Bolu via the Enuygun application for the carrier Yükseller Aksaray Birlik. As shown in the Enuygun app, my ticket was for seat number 1. Although I arrived at the bus terminal early around 23:30, the counter staff told me that the bus would arrive late, at 01:10. When I mentioned that I had received no notification SMS or app alert, I received a rude and indifferent response: "Ask whichever app you bought it from."

I then called the Enuygun call center and reported the situation. However, Enuygun failed to offer a solution, merely stating that I should speak with the bus company. Next, I called Yükseller Aksaray Birlik's call center at +90 212 658 34 68. The representative who answered responded with extreme disinterest and disrespect, stating, "What am I supposed to do? Tell whichever app you bought it from, I can't cancel the ticket or anything," completely shirking responsibility.

Throughout the night, despite repeatedly reaching out between Enuygun, the Yükseller Aksaray Birlik counter staff, and the Yükseller Aksaray Birlik call center, no assistance or concrete solution was provided. Finally, I contacted the Enuygun call center again and requested to cancel my ticket. During the call, I was told that a refund could be issued if the delay exceeded two hours. The vehicle eventually arrived at the terminal only at 02:47; by that time, I was forced to cancel my ticket and make my own way to Bolu independently.

Following all of this, receiving a call from +90 ***********19 asking whether I would board the bus after it had finally arrived was another inconsistency. This call, placed after I had already canceled my ticket and traveled using my own means, did nothing to resolve my grievance and clearly demonstrated how unorganized and unmindful of the customer the company’s management was.

I suffered significant hardship due to the dismissive, non-communicative, and evasive approach taken by both Enuygun and Yükseller Aksaray Birlik throughout this process. Furthermore, despite failing to share any delay updates, receiving a "Rate your journey" notification from Enuygun the following morning underscores how automated and indifferent their operations are.

To resolve this grievance, I demand a full refund of my $14 ticket fare, and that Enuygun and Yükseller Aksaray Birlik conduct the necessary internal reviews regarding these breakdowns in service and communication to ensure a more responsible, transparent, and solution-oriented process for customers.