Through Enuygun.com, I purchased a British Airways flight ticket for January 20, 2026, at 6:30 PM. I canceled this ticket on January 15, 2026. However, despite 128 days having passed, the refund amount of approximately $465 has still not been deposited into my account.
British Airways informed me that the refund amount was transferred to Enuygun on April 16. Throughout May, I contacted Enuygun customer service many times. During every conversation, I was told that the refund had supposedly been processed to my card but that a problem had occurred, and I was asked to provide a new IBAN number. Even after I submitted my IBAN information, I was never given any clear information about when the refund would actually reach my account. I was repeatedly told that the accounting department would contact me, yet I have received no follow-up or update whatsoever.
Despite waiting for a very long time and providing all requested information completely and accurately, the refund still has not been completed, which has caused me serious inconvenience and frustration. I request that the approximately $465 ticket refund be urgently transferred to my account without any additional deductions and that I receive a clear and transparent explanation regarding the status of the process.
On November 11, 2025, I requested a cancellation for my Iran Air Tehran–Istanbul flight ticket purchased through Enuygun.com (PNR: SIB8G3). Enuygun customer service recorded my request and told me they would get back to me. However, I did not receive any updates for two full days. When I called them...
On May 22, 2026, I purchased a Turkish Airlines flight ticket through Enuygun.com for approximately $148 under ticket number 2352522396684. The ticket I purchased was for a flight on May 23, 2026, but later I wanted to change the date to the May 25, 2026 flight departing at 4:05 PM. When I called E...
I made a reservation through eDreams for a Pegasus Airlines flight from Ankara to Düsseldorf scheduled for May 22, 2026. On the same day, I canceled my flight through Pegasus Airlines after being redirected there via eDreams. During my communication with Pegasus Airlines, I was informed that the c...
I purchased a plane ticket through Enuygun on January 19, 2026 for Air Arabia Egypt with PNR number 7HWIA7. In the Gmail confirmation I received after buying the ticket, the flight date appeared as February 19, 2026. When I realized that this date was not the date I had planned, I had to cancel the ...
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