Enuygun Misleads Customer With Substandard 4-Star Hotel Listing
Through Enuygun, I made reservation number 1583713 for Diva Turka Beach Hotel, checking in on August 23, 2026, and checking out on August 24, 2026, paying a total of $173 for this stay. Although the hotel was listed as a 4-star property on Enuygun, my experience fell far below this standard, leading to serious disappointment.
The room assigned to us was extremely substandard and of the lowest quality. I could not reach reception because the phone in the room was unplugged, forcing me to move the bed and plug it in myself. The television did not work at all; a technician sent to the room spent nearly two hours attempting to fix it, ruining the limited vacation time I had set aside for the weekend.
Hygiene conditions in the bathroom were also unacceptable. The toilet was yellowed and dirty, and the electrical outlets in the bathroom were detached from the wall, posing a safety concern. Air conditioning throughout the hotel was non-functional; the temperature in the restaurant was oppressive, making it difficult even to breathe.
Furthermore, I realized that the facility only offered breakfast service. The absence of dinner service at a hotel marketed as a 4-star facility on Enuygun is completely unacceptable to me. Considering the conditions I experienced, presenting the hotel as a 4-star establishment on Enuygun constitutes misleading advertising.
I submitted a complaint to Enuygun while my stay was ongoing, but I have received no response to date. Due to Enuygun's inaccurate and misleading listing as well as the hotel's low standards and lack of hygiene, I demand a full refund of the $173 paid. I request that Enuygun and Diva Turka Beach Hotel resolve this grievance and take the necessary steps to prevent similar situations from recurring.
