Enuygun Has Not Transferred My Encoin Wallet Balance to My Bank Account

My Encoin/Encüzdan account on the Enuygun platform currently holds a balance of approximately $287. This amount was credited back to my Encüzdan account after a previously canceled transaction. I then submitted a withdrawal request to transfer the balance to my bank account, but the transfer has still not been completed.

Approximately 15 days ago, I contacted Enuygun Customer Service by phone. The representative informed me that my withdrawal request had been created successfully and that the transfer would be completed within 20 business days at the latest. Despite the time that has passed, there has been no progress. The funds have not been transferred to my bank account, no refund has been processed, and I have not received any update or explanation regarding the status of my request.

I respectfully request that the full balance of approximately $287 in my Encoin/Encüzdan account be transferred to my bank account as soon as possible. I also request a written explanation regarding the reason for the delay and the current status of my withdrawal request.