Enuygun Hotel Booking Failed After I Traveled Hundreds of Miles
On July 25, 2026, at approximately 5:00 PM, I booked a stay at Richmond Ephesus Resort through Enuygun.com for July 26 through July 31. About one to two hours later, I called the hotel to ask whether any additional steps were required. I was informed that no action was necessary because the reservations department had already finished for the day and that I could call again the following morning.
The next morning, I contacted the hotel again and was told that my reservation could not be found. I immediately called Enuygun Customer Support. The representative placed me on hold, stated that they had spoken with the hotel employee I mentioned, confirmed that the reservation had been forwarded to the hotel, and assured me that there was no problem.
When I arrived at the hotel at approximately 1:40 PM, I was informed that no rooms were available and was told to contact the travel agency because the reservation had been accepted despite the hotel being fully booked. I contacted the same Enuygun representative again. After asking me to wait, I received a call about an hour later informing me that there were indeed no available rooms. I was told that the issue occurred because the hotel had not properly closed its inventory in the reservation system. Enuygun then stated that there were no available hotels in the surrounding area and offered only a refund.
I explained that I had traveled from Kırklareli to İzmir specifically for this vacation and that a simple refund was not an acceptable solution. I also explained that I was willing to stay anywhere from Kuşadası to Marmaris or even Bodrum, and I specifically requested that Enuygun find an alternative property, especially since their own website was still showing available hotels. After making me wait for approximately three hours in total, Enuygun ultimately insisted that every suitable hotel from İzmir to Bodrum was fully booked and again stated that a refund was the only option.
Fortunately, within 30 minutes, I personally found five or six comparable hotels between İzmir and Marmaris, contacted one of them directly, successfully secured a reservation, and continued my journey to Marmaris. This clearly demonstrated that alternative accommodations were available despite Enuygun's repeated claim that no options existed.
Because of Enuygun's failure to honor my confirmed reservation and its unwillingness to provide a reasonable alternative, I lost valuable vacation time, experienced significant stress, and incurred unnecessary travel expenses, including fuel, bridge tolls, and highway fees. I request appropriate compensation for the losses caused by this failed reservation, a thorough investigation into how this booking was mishandled, and a written explanation of why I was incorrectly informed that no alternative accommodations were available.